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Our fee is 10% of the total concession used on a verified paid purchase. Free sessions have that fee waived. An accepted offer alone is never a billable purchase.
Direct merchants receive monthly Stripe invoices. Eligible Shopify Plus stores can start free after Haggl-assisted setup; paid Shopify billing is pending release. The same 10% model applies to both.
Your shopper’s checkout payment and Haggl’s bill are separate records. Currency conversion, payment-processing charges and applicable taxes may appear separately.
Refund the customer through your commerce platform. The fee attributable to the refunded eligible items is reversed; partial refunds receive a proportional adjustment. If the fee was already billed, the adjustment is reconciled through your billing provider or support.
If an adjustment looks missing, send the paid order reference, refund reference, currency and expected amount to support.
Free allows 50 sessions monthly; Pay as you go allows 500 total. New sessions pause at the limit. There are no automatic upgrades or attempt charges.
Stopping new negotiations does not cancel a customer’s purchase or remove fees already earned. Use your billing settings to change the monthly fee limit or pause and resume new negotiations. Contact support for help with an existing offer or invoice.
Email your store domain, negotiation or order reference, and a short description. Include a redacted invoice if useful. Do not send passwords, API keys, payment-card details, or original customer emails.
contact@haggl.aiExplore the pricing calculator or read why the model works this way.
E-commerce is currently available only for Shopify Plus stores, with Haggl-assisted setup. Creating a free workspace is the first step. Haggl provisions a merchant-specific app, you authorize it, and we verify discount delivery and checkout together before launch. Other Shopify plans and storefronts are not supported in the current rollout.
Current pricing for new signups, updated September 14, 2026: Free and Pay as you go replace the former Starter, Growth and Pro monthly subscription tiers. Existing legacy agreements remain in effect until explicitly changed. Negotiation allowances limit capacity; they are not per-negotiation prices. On Pay as you go, only verified paid purchases earn a fee. See https://www.haggl.ai/pricing for current pricing.
Haggl takes 10% of the total concession actually used, not 10% of the product price or 10% of the shopper’s saving. For a $100 eligible purchase using a $20 total concession, the shopper saves $18 and Haggl earns $2. You retain $80 before taxes, shipping, payment processing, product costs and other charges. A 20% ceiling does not mean every negotiation uses the full 20%.
Only when a negotiated offer leads to a verified paid purchase. A started negotiation, accepted offer, or unused discount code creates no Haggl fee. Direct merchants receive monthly Stripe invoices. Eligible Shopify Plus stores can start free after Haggl-assisted setup; paid Shopify billing is pending release. The commercial model is the same. Haggl’s fee is billed separately from the shopper’s checkout, while remaining inside your approved total concession.
Free includes 50 negotiations per calendar month with Haggl fees waived and no payment method required. Waiving the fee leaves the shopper’s agreed saving unchanged; you keep the waived amount. Pay as you go allows 500 negotiations total per month, including sessions already used that month, with no base fee. You explicitly enable billing before paid usage. Free usage is not an extra 50 on top of the 500.
One negotiation is one session between a buyer’s agent and your business. Its offers and counteroffers stay in that session. Sessions count toward your monthly allowance even if no purchase follows, but unsuccessful sessions do not generate a fee. Monthly allowances reset on the first day of each calendar month in UTC.
New negotiations pause at your plan’s session limit. Reaching the Free limit never enrolls you in paid billing automatically. On Pay as you go, the limit is 500 total sessions per month. There are no automatic upgrades or per-session overage charges.
Haggl reverses the fee attributable to refunded eligible items, proportionally for partial refunds and fully for a full eligible refund. Adjustments after billing are reconciled through your billing provider or support. Contact support with the order reference if an adjustment is missing; never send payment-card details.
The fee applies to the Haggl concession on eligible merchandise, not taxes, shipping, or unrelated promotions. Your shopper sees the actual saving and the checkout total. Payment-provider charges and applicable taxes on Haggl’s own bill are separate. Shopper amounts use the currency’s smallest unit. Fractional Haggl fees are accumulated before billing, so a displayed rounded fee can differ from the final combined bill.
Yes, when the concession rate is the same. A $20 product using a 20% total concession produces a $0.40 Haggl fee; a $200 product using the same rate produces a $4 fee. Both use the same 10% share. No industry price bands or bidding are involved.
No. A paid order confirms a purchase, not that Haggl caused an incremental sale. You choose the products and concession limits based on your own margins. Haggl’s fee shares your approved concession; it does not remove product costs or guarantee profitability.